Clear answers before
the next discussion.
These general answers explain how product, sample, customization and delivery discussions are handled. Final terms are confirmed in writing for each project.
01How is the minimum order quantity confirmed?+
MOQ depends on the product, specification, packaging and current supplier arrangement. We confirm it for the selected model before quotation.
02Can I request samples before a bulk order?+
Sample availability, cost, lead time and freight are confirmed after the model and intended market are clear.
03What can be customized?+
Depending on the product, discussions may cover color, logo, labeling, packaging, accessories and documentation. Feasibility is confirmed before commitment.
04How are compliance documents handled?+
Reports, certificates and labeling needs are reviewed by model and destination market. We do not imply certification before the supporting document is verified.
05When is the delivery time confirmed?+
Lead time is confirmed after specifications, quantity, packaging and the production schedule are aligned in writing.
06How are payment terms confirmed?+
Payment method, currency, schedule and bank details are stated in the formal quotation or order documents. Do not remit funds using unverified instructions.
07How is packaging confirmed?+
Standard or custom packaging, labeling, carton quantity and marks are confirmed with the product specification before production.
08How is shipping arranged?+
Shipping mode, trade term, destination and required documents are agreed for each order. Freight estimates remain subject to the final shipment details.
09How is warranty handled?+
Warranty scope and period depend on the product and supplier arrangement and are confirmed in writing before the order.
10What should I do about damage, shortage or a claim?+
Retain the packaging and labels, record the affected quantity, and provide clear photographs or video with the order reference as soon as practical.