Returns & Claims

B2B return, replacement and claim terms are confirmed in the quotation, contract or order documents for each project. Website information does not replace those written terms.

Inspect goods and packaging promptly after receipt. Report visible damage, shortage or specification discrepancies within the period agreed in the order documents.

Retain packaging, labels and affected goods, and provide the order reference, quantities, photographs or video and other requested records so the issue can be reviewed.

Any repair, replacement, credit or other remedy is determined after the evidence, transport condition, product specification and agreed acceptance criteria are reviewed.